Ababil’s Warranty Policy:
We offer warranty services based on manufacturer, supplier, or distributor terms. Please read the following conditions carefully before making a claim.
A-, General Warranty Terms:
Warranty covers manufacturing defects within the specified period.Warranty is provided by the manufacturer, supplier, or distributor. We act solely as a reseller/vendor, and warranty service is provided according to the manufacturer, supplier, or distributor terms.If your invoice mentions "Warranty Card Issued," ensure you receive it along with your invoice. Without it, our customer support cannot process your claim.Please provide the original invoice for all warranty claims otherwise your claims may be declined.
B, Important Conditions:
Check your product before leaving the store. The warranty starts from the date of invoice .The manufacturer may reject claims if :The product/component is broken, burned, or rusted due to environmental conditions.the product/component iss submitted in poor condition or not packed in its original protective material.Has a damaged or tampered warranty sticker/serial number.The product is accidental damaged, electrical surges,.Power adapters, cables, printer cartridges/toners, and additional accessories are not covered under warranty.
C, Warranty Claim Process:
If the claim is approved, the manufacturer/supplier/distributor will repair or replace the product at their discretion.Processing time for warranty claims may take 3 to 6 weeks.If the product is discontinued, the manufacturer may offer an upgrade for an additional charge. If the customer refuses, a partial refund may be issued.Some products come with Limited Warranty, meaning the first year is free, and additional years require a paid service.
D, Special Cases:
International Warranty: Customers must register the product with the manufacturer and handle the claim directly.Used hardware comes with a checking warranty only. Customers must inspect the product before purchase.PC Warranty: Warranty is void if the PC case is opened or components are added/removed without prior approval from our service center.LCDs/LEDs: Warranty does not cover screen defects like dead pixels or dots.
E, Warranty Service Hours:
For further assistance, please contact our support team at info@ababil.com.pk. We accept warranty claims Monday to Friday, 11:30 AM to 6:30 PM.
Governing Law:
These Terms and Conditions of the policy are governed by the laws of the Islamic Republic of Pakistan. By placing an order or using our services, you agree that the courts of Swabi, K.P.K (including the relevant Consumer Courts) shall have jurisdiction over any dispute arising in connection with our products or services